Politique de remboursement

REFUNDS AND EXCHANGES:

The following items cannot be returned or exchanged:
Custom or personalized orders
Perishable products
Digital downloads
Intimate items and anything worn in the nose (for health/hygiene reasons)
Items on sale

If you simply are not happy with your piece, let me know within 14 days of your receiving it and I will provide a replacement, store credit, or payment refund, minus a 20% re-stocking fee.  Shipping expenses are non-refundable.  Custom orders and sale items are not returnable.  In case of a custom order cancellation, the 50% deposit is non-refundable, since I do a lot of work and purchase materials up to that point.
You must ship returns within 30 days of delivery.

 

REPAIRS:

I use the best materials available, handcraft every piece individually, and test for strength, so there is rarely any product failure.  Please be especially careful to avoid breaking fragile items like Lucite or glass beads, or crushing soft ones like wire.  Also, do not jerk a strand that gets caught on something, or the end may come loose, spilling your beads or disfiguring the wire.  Treat your jewelry graciously, and it will outlast you.  Of course, accidents do happen.  I will not accept responsibility for such damage, but I will perform repairs for a small fee plus shipping costs.  

*Note: Because of the unique nature of my work, I buy small quantities of most materials so nothing is duplicated.  This means repairs may cause a slight change in the design of a piece.  Please save any components that come off of the piece to help me reconstruct it.